Refund & Return Policy

Return window

You may request a return or exchange within 7 days of delivery. The item must be unused, in original condition, and in its original packaging with all tags intact.

How to request a return

1. Email us at care@newedge.in with your order number and reason for return.
2. We'll confirm eligibility and share the return address within 1–2 business days.
3. Ship the item back using a trackable courier. Share the tracking ID with us.
4. Once received and inspected, we'll process your refund or dispatch your exchange.

Refunds

Approved refunds are issued to your original payment method within 5–7 business days after we receive and inspect the returned item. Original shipping charges, if any, are non-refundable. Return shipping is the customer's responsibility unless the item was damaged, defective, or incorrect.

Exchanges

We're happy to exchange for a different size or colour, subject to availability. If the replacement is unavailable, we'll issue a full refund.

Damaged or incorrect items

If you receive a damaged, defective, or wrong item, email us within 48 hours of delivery with photos. We'll arrange a free pick-up and a replacement or full refund — your choice.

Non-returnable items

• Items used, worn, washed or altered after delivery.
• Custom-made or made-to-order pieces.
• Sale or clearance items marked “final sale”.

Cancellations

Orders can be cancelled free of charge before they are dispatched. Once dispatched, the return policy above applies.

Get in touch

Questions? Write to care@newedge.in or reach us via the home page.